Key Responsibilities:

Courier Coordination

• Assign and monitor daily delivery schedules and routes.
• Ensure couriers are adequately briefed on their delivery tasks and any special instructions.
• Manage last-minute delivery requests and reallocate resources as necessary.

Operational Oversight

• Monitor real-time courier activity to ensure adherence to schedules.
• Troubleshoot and resolve delivery delays or operational issues promptly.
• Liaise with customers and couriers to resolve delivery complaints or discrepancies.

Team Management

• Supervise and support a team of couriers, ensuring compliance with company policies.
• Conduct regular performance evaluations and provide feedback.
• Organize training sessions to enhance courier efficiency and customer service.

Administrative Duties

• Maintain accurate records of deliveries, returns, and customer feedback.
• Prepare daily and weekly reports on delivery performance and key metrics.
• Manage courier equipment, ensuring all tools are in good working condition.

Compliance and Safety

• Ensure all couriers adhere to safety and regulatory requirements.
• Implement and monitor adherence to company delivery standards and protocols.

Key Skills and Competencies

• Strong organizational and multitasking abilities.
• Effective communication and interpersonal skills.
• Problem-solving and decision-making capabilities.
• Proficiency in using routing and tracking software.
• Ability to work under pressure and meet deadlines.

Qualifications

• Grade 12, with a Diploma qualification in logistics or supply chain management are an advantage.
• Proven experience in a courier, logistics, or transportation environment.
• Knowledge of local geography and delivery routes.
• Valid driver’s license (preferred).