IT Support Technician needed at HWSETA

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Job title : IT Support Technician

Job Location : Gauteng, Johannesburg

Deadline : April 14, 2025

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Minimum Qualification:   

  • National Senior Certificate (Matric).
  • Relevant IT certifications (e.g., CompTIA A+, Network+, Sec+, Microsoft Certified Professional (MCP), Fortinet NSE certifications).
  • Diploma or degree in Information Technology or a related field (advantageous).

Minimum Experience: 

  • 2-4 years of experience in an IT support role.
  • Strong knowledge of Windows operating systems, Microsoft Office suite, and other common applications.
  • Understanding of networking concepts and protocols.
  • Experience with Active Directory or other directory services.
  • Experience with ticketing systems.

Duties:

End-User Support:

  • Provide timely and effective technical support to end-users via phone, email, and in-person.
  • Troubleshoot and resolve hardware, software, and network-related issues.  
  • Assist with the installation, configuration, and maintenance of desktop computers, laptops, printers, and other peripherals.  
  • Provide support for operating systems (Windows, macOS, Linux), productivity applications (Microsoft Office, etc.), and other software.
  • Document all support activities and resolutions in the ticketing system.

System Administration:

  • Assist with the maintenance and monitoring of servers, networks, and other IT infrastructure.
  • Perform routine system checks and backups.
  • Manage user accounts and access permissions in Active Directory or other directory services.
  • Assist with the deployment and maintenance of software applications.
  • Perform basic network troubleshooting (TCP/IP, DNS, DHCP).

Hardware and Software Maintenance:

  • Perform hardware and software upgrades and replacements.
  • Maintain an accurate inventory of IT equipment.
  • Assist with the procurement of IT hardware and software.
  • Ensure that all IT equipment is properly maintained and secured.

Security:

  • Assist with the implementation and maintenance of security measures.
  • Monitor and respond to security alerts.
  • Ensure that all systems are patched and updated.
  • Educate users on security best practices.

How to Apply for this Offer

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