Minimum Qualification:   

• National Senior Certificate (Matric).
• Relevant IT certifications (e.g., CompTIA A+, Network+, Sec+, Microsoft Certified Professional (MCP), Fortinet NSE certifications).
• Diploma or degree in Information Technology or a related field (advantageous).

Minimum Experience: 

• 2-4 years of experience in an IT support role.
• Strong knowledge of Windows operating systems, Microsoft Office suite, and other common applications.
• Understanding of networking concepts and protocols.
• Experience with Active Directory or other directory services.
• Experience with ticketing systems.

Duties:

End-User Support:

• Provide timely and effective technical support to end-users via phone, email, and in-person.
• Troubleshoot and resolve hardware, software, and network-related issues.  
• Assist with the installation, configuration, and maintenance of desktop computers, laptops, printers, and other peripherals.  
• Provide support for operating systems (Windows, macOS, Linux), productivity applications (Microsoft Office, etc.), and other software.
• Document all support activities and resolutions in the ticketing system.

System Administration:

• Assist with the maintenance and monitoring of servers, networks, and other IT infrastructure.
• Perform routine system checks and backups.
• Manage user accounts and access permissions in Active Directory or other directory services.
• Assist with the deployment and maintenance of software applications.
• Perform basic network troubleshooting (TCP/IP, DNS, DHCP).

Hardware and Software Maintenance:

• Perform hardware and software upgrades and replacements.
• Maintain an accurate inventory of IT equipment.
• Assist with the procurement of IT hardware and software.
• Ensure that all IT equipment is properly maintained and secured.

Security:

• Assist with the implementation and maintenance of security measures.
• Monitor and respond to security alerts.
• Ensure that all systems are patched and updated.
• Educate users on security best practices.