Job title : IT Support Technician
Job Location : Gauteng, Johannesburg
Deadline : April 14, 2025
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Minimum Qualification:
- National Senior Certificate (Matric).
- Relevant IT certifications (e.g., CompTIA A+, Network+, Sec+, Microsoft Certified Professional (MCP), Fortinet NSE certifications).
- Diploma or degree in Information Technology or a related field (advantageous).
Minimum Experience:
- 2-4 years of experience in an IT support role.
- Strong knowledge of Windows operating systems, Microsoft Office suite, and other common applications.
- Understanding of networking concepts and protocols.
- Experience with Active Directory or other directory services.
- Experience with ticketing systems.
Duties:
End-User Support:
- Provide timely and effective technical support to end-users via phone, email, and in-person.
- Troubleshoot and resolve hardware, software, and network-related issues.
- Assist with the installation, configuration, and maintenance of desktop computers, laptops, printers, and other peripherals.
- Provide support for operating systems (Windows, macOS, Linux), productivity applications (Microsoft Office, etc.), and other software.
- Document all support activities and resolutions in the ticketing system.
System Administration:
- Assist with the maintenance and monitoring of servers, networks, and other IT infrastructure.
- Perform routine system checks and backups.
- Manage user accounts and access permissions in Active Directory or other directory services.
- Assist with the deployment and maintenance of software applications.
- Perform basic network troubleshooting (TCP/IP, DNS, DHCP).
Hardware and Software Maintenance:
- Perform hardware and software upgrades and replacements.
- Maintain an accurate inventory of IT equipment.
- Assist with the procurement of IT hardware and software.
- Ensure that all IT equipment is properly maintained and secured.
Security:
- Assist with the implementation and maintenance of security measures.
- Monitor and respond to security alerts.
- Ensure that all systems are patched and updated.
- Educate users on security best practices.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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