• The Service Technician (PCO) is responsible for managing the relationship between Rentokil and the prospective client through the delivery of high quality pest control services suitable to the client’s expectation. They are responsible for achieving standards of service quality and productivity as set by the company.
• Providing quality pest control/management service
• Achieving standards of productivity as set by the company
• Retention of existing clients
• Complying with the Rentokil Codes of Practice: Rules of conduct.
• Compile necessary documentation for client and office after service is completed
• Advise client on housekeeping, stacking and proofing requirements
• Comply with legislation and regulations
• Ensure equipment is maintained and clean at all times
• Carry an adequate range of pesticides and equipment, necessary to delivery service
• Ensure the company vehicle and image is protected at all times
• Ensure the usage of the correct Personal Protective Equipment
• Ensure company and client Health & Safety requirements are met

FUMIGATION:

• Ensure that fumigation services are carried out in compliance to Pink Notes and only in countries authorised by group
• Implementation and control of all maintenance of the contracted works.
• Full operational responsibility from the start of the fumigation to the end/hand over of the fumigation.
• Report unsafe fumigation findings to his/her line manager immediately and he/she may have the authority not to proceed and continue with any work if it is unsafe to do so.
• Accountable for all fumigation services on a client’s site and responsible for all staff/contractors that work on a particular site.
• Maintenance of documentation regarding all activities associated with the fumigation process – ie:
• Site risk assessments
• Fumigator personnel records
• Logbooks
• Gas clearance certificates,
• Readings taken from gas detection equipment
• Equipment Checklists
• SOP
• MSDS sheets
• Pink Notes
• Training registers
• Identify any potential hazards, non compliance or Health and Safety issues related to work being carried out on the clients property and notify and report such findings to the customer accordingly
• Effectively identify,manage and control all operational methods,processes and quality and any SHE associated with the transportation of fumigants whilst paying special attention to all factors that pertain to the SOP.
• Ensure that transportation of fumigant and or fumigation preparation:
• Is in compliance with all relevant and local government regulations.
• SDS for each fumigant is always present in the drivers vehicle.

Requirements

• Must be customer focused/orientated
• Ability to identify customer needs and solutions
• Should display professional attitude
• Must be presentable
• Requires valid, unendorsed code 08 drivers licence
• Highly developed communication skills (Written/Verbal/Non-verbal)
• Requires good time management skills to efficiently and effectively perform daily duties
• Good physical health
• Matric or equivalent certificate
• Knowledge of competitors and competitor activity
• Fully qualified (NCPC) or PMA/PCSIB and registered with Department of Agriculture (P-Number)
• Previous pest control experience
• H&S Knowledge and experience
• HACCP Experience and Knowledge