Audio Visual Technical Support Engineer (post level 13) (2 positions) (Job ID: 5699) needed at University of the Free State
Job title : Audio Visual Technical Support Engineer (post level 13) (2 positions) (Job ID: 5699)
Job Location : Free State,
Deadline : May 16, 2024
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Duties and responsibilities:
Technical Support
- Provide technical support for hardware and software by performing troubleshooting, root-cause analysis, and resolution of requests/incidents.
- Provide efficient and effective customer service to the user.
- Provide after-hours audio-visual technical support, as needed.
- Install audio visual technologies.
- Deploy and install software inclusive of system software, productivity software and applicable driver software.
- Relocate audio visual equipment as per operational requirement.
- Troubleshoot and resolve hardware or software related incidents.
- Research, test and evaluate new technologies on request.
- Provide technical onsite support during special events on and off campus.
- Perform incident and service request classification and prioritization.
- Prioritize requests, incidents and problems to ensure high service levels.
- Provide audio visual and streaming support for events and activities throughout campus.
- Perform preventative maintenance on audio visual equipment and venue workstations.
Relationship Support
- Ensure client satisfaction by adhering to SLA’s.
- Ensure clear and effective communication to manage relationships and needs/requirements.
- Establish and maintain healthy and professional relationships with function-related stakeholders.
- Liaise with the Lead: ICTS Audio Visual Deployment and Maintenance Management to escalate any issues to receive the required attention.
Quality Assurance
- Adhere to, and contribute to all relevant policies, procedures, standards, and guidelines.
- Contribute and support the review and drafting of the relevant SOPs, as required.
Professional Development
- Fulfil all responsibilities regarding performance management.
- Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses.
Inherent Job requirements:
- National vocational certificate on NQF Level 4.
- Relevant working experience relating to the duties and responsibilities at the University of the Free State.
Recommendations:
- Valid driver’s license
- Professional certification in one or more of the following:
- Comptia A+
- Comptia N+
- Crestron certification
- Molex Certification
- Dante AV networking
- Kramer AV certified
Required Documents
Please ensure that all relevant documentation is attached to your application.
- A detailed curriculum vitae and cover letter.
- Copies of qualifications (please provide the SAQA accreditation in the case of foreign qualifications).
- A copy of your identity document.
- Proof of registration with a Professional Body (if applicable).
- A copy of your driver’s license (if applicable).
- Confirmation of employment from current employer / last employer if unemployed (only applicable to external applicants).
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now