Detailed description

The successful candidate will be responsible for the following key performance areas:

• Provide support to participants as well as clearing and settlement operators through various mediums or communication channels.
• Log, monitor, escalate and resolve calls on the call logging system according to agreed service level standards.
• Compile operational and performance reports (internal and external) as well as customer support engagements reports.
• Analyse data and insights from systems to improve the effectiveness and efficiency of payment and settlement services.
• Monitor the system and its interlinked ancillary systems to ensure that all settlements take place within agreed standards, and escalate when necessary.
• Conduct system testing and monitor market testing according to a system test framework, and test the cases developed by the system tester.
• Participate in projects by executing assigned tasks arising from changes to regulations, business and technology.
• Contribute towards and review business and functional requirements, and test cases.
• Execute billing, reconcile financial accounts and ensure that costs are recovered.
• Assist with on-the-job training for staff members at the South African Reserve Bank (SARB). 
• Conduct participant training.
• Contribute towards the induction programme for new employees.
• Compile evidence or sample information for internal and external auditors, and contribute to the Principles for Financial Market Infrastructures (PFMI) assessments.
• Identify and report on the operational risks of the unit. 
• Prepare and execute resilience tests in line with business continuity management.
• Compile and update the operational and system manuals, procedures and processes.
• Execute the activities set out by the stakeholder management framework, at the appropriate level, to support operations.
• Coordinate and execute the onboarding and termination of participants (banks and non-banks) on the real-time gross settlement (RTGS) system. 
• Capture, verify and update master data changes on the RTGS system.
• Execute and/or monitor the internal and external operational system changes. 

Qualifications

To be considered for this position, candidates must be in possession of:

• the minimum of a National Diploma (NQF 6) in Business Administration, Financial Management or Operations Management; and 
• the minimum of 2–5 years’ experience in financial services and/or banking services.

Additional requirements include:

• industry, organisational and business awareness, knowledge and skill;
• quality assurance knowledge and skill; 
• continuous improvement knowledge and skill; 
• continued learning and/or professional development knowledge and skill; 
• settlement systems knowledge; and
• national payment system knowledge.