Job Description

Operational: Maintenance and Production Support 

• Proactively monitors SAP Early Watch Alert reports from the SAP Technical Support team and take all precautions to enable system stability and availability. 
• Adheres to the production support processes, methodology and standards in order to ensure that the quality and integrity of the system is maintained 
• Escalate SAP support team’s non adherence to processes methodology and standards to the Lead Technology 
• Meet regularly with business representatives to determine client prioritization and needs regarding problem resolution. 
• Drive Escalate unresolved Problems, Incidents and Requests to conclusion, and inform to the Lead Technology 

 Small Enhancements and Project 

• Adhere to the ABSA Change Management processes and procedures in order to ensure that the quality and integrity of the system is maintained. 
• Coordinate and facilitate, together with business and support team, analysis, assessment and design workshops for all new requirements 
• Coordinate and facilitate, together with business process owners to identify improvement opportunities 
• Compile functional specifications using the BRD, outcomes of workshops and ASAP methodology templates where programs need to be changed or written 
• Complete all relevant documentation from stage zero, request for quote, DA decks and obtain relevant signoffs from business. 
• Ensure the delivery partner adhere to target dates and deliverables agreed with business, escalate to the Lead Technology should it be required. 

 Communication and Liaison 

• Meet regularly with relevant business units to ensure optimum delivery, maintenance, support of the SAP solution and customer satisfaction 
• Ensure to communicate to stakeholders to inform of systems issue, downtime etc. 

 Learning and Development 

• Conduct research using available SAP resources such as OSS (Online Service System), SDN (SAP Developer Network) and SAP Expert Journal, with respect to the relevant SAP modules and solutions 
• Interacts with SAP organization, professional bodies (e.g. Africa SAP User Forum, Gartner, SAPHILA, etc.) and peers as appropriate, to keep abreast of technology developments and business trends relevant to the product 
• Acquire additional SAP skills in cross-functional areas and enabling technologies 

 Education and Experience Required: 

• Degree or Diploma in Finance 
• Certified in SAP S4H Finance & Controlling module including configuration 
• At least 8 years of practicing in Finance 
• At least 6 years working with SAP in Finance