Purpose Statement

• To contribute towards the effective execution of the financial crime strategy and towards establishing an optimal client experience by performing operational processes relating to fraud reaction, recovery and reporting.
• Conducting investigations into allegations of all types of fraud that Capitec clients fall victim to.
• Reviewing, researching, and dissecting evidence/investigation documents to analyse the overall fact pattern of liability, fraud typologies. 
• Synthesize data into professional reporting with outcome and recommendations. Provide consultation to internal stakeholders as well as the client in terms of next steps.

Experience

Minimum:

• Minimum of 3 years client service experience, of which 2 years should be in a fraud related field.
• Experience in investigating financial crimes in a complex environment, including fraud, account takeovers, vishing, phishing attacks, deposit scams, card fraud and other financial crimes.
• Experience in investigative interviewing to determine the facts around a fraud incident.

Ideal:

• 2 Years’ experience in a Contact Centre environment

Qualifications (Minimum)

• A relevant tertiary qualification in Finance or Forensics

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Finance or Forensics

Knowledge

Minimum:

• Knowledge and understanding of:
• Financial / Banking industry
• Relevant legislation 
• Investigation techniques and methodologies
• Strong knowledge of common fraud typologies, along with the emerging trends affecting fraud and financial crime in a financial services environment.

Ideal:

• South African banking environment with focus on fraud
• Extensive understanding of fraud within financial institutions. 

Skills

• Attention to Detail
• Communications Skills
• Consultation skills
• Interpersonal & Relationship management Skills
• Planning, organising and coordination skills