DUTIES AND RESPONSIBILITIES:

• Oversee the improvement of our current product offerings
• This role is focused on enhancing existing menu items and ensuring that they meet the highest standards of quality, consistency, and customer satisfaction
• The R&D Supervisor will also be responsible for testing new equipment and ensuring it integrates seamlessly with our product preparation processes
• This is a crucial role for someone passionate about the quick service restaurant industry who excels in process optimization and product refinement
• Lead efforts to improve the quality, taste, and consistency of existing menu items
• Test and evaluate new equipment for product preparation, ensuring it meets operational standards
• Collaborate with cross-functional teams including operations, marketing, and supply chain to implement product enhancements
• Conduct sensory evaluations and product testing to identify areas for improvement
• Analyse customer feedback and performance data to make data-driven recommendations for product improvements
• Maintain documentation on product modifications, testing procedures, and outcomes
• Ensure that all product improvements comply with regulations and company standards
• Provide training and support on new processes or equipment introduced as part of product enhancements
• Report writing and product trial feedback
• Monitor industry trends and competitor offerings to ensure our products remain competitive

REQUIREMENTS: 

• Degree in Food Science or Food Tech, or a related field
• 3-5 years of experience in a quick service restaurant (QSR) environment, with a focus on product development or process improvement
• 2-3 Years experience in a supervisory role managing a team
• Strong understanding of food preparation processes and quality control
• Experience with equipment testing and evaluation in a food production environment
• Excellent analytical skills with the ability to interpret data and translate it into actionable improvements
• Strong communication and collaboration skills to work effectively with cross-functional teams
• Own vehicle required – for travel between stores and head office