Minimum Requirements

• Paramedical qualification/degree in life sciences
• 2 years in pharmaceutical/medical sales as a rep

Duties & Responsibilities

Sales

• Develops sales plan for the designated area to achieve sales targets
• Complies a monthly sales reports by the monitoring of sales and customer analysis. Takes action on any exceptions for areas under the control of the Product Consultant.  Collate information from PCs and insert relevant information into the sales report.
• Follow up on sales achieved with the sales manager prior to month end in order to identify customers who have not placed orders
• Attends congresses as part of the promotions plan for NBI
• Compiles quartely report on activities for presentation at the Quartely Marketing Meeting.
• Compiles report on activities when requested for input into the Marketing Department report to the NBI Board.
• Provides customer training and education in collaboration with the Information Centre.
• Identifies, co-ordinates and organises CME opportunities for the Information centre
• Identifies new sales and promotional opportunities to increase sales/awareness of NBI

Maintain and enhance customer relations

• Develops quarterly customer call plan quarterly for designated area
• Records customer visits using CRM system
• Receives customer queries and responds to them in conjunction with the Information Centre
• Follows up on product or patient related queries and complaints from the Information Centre
• Organises NBI’s attendance at congresses by booking the congresses and attending to all the necessary details
• Responds to customer needs and routes the information to the relevant departments

Product and Market Knowledge

• Keeps abreast of trends i.t.o. competitor activities, pricing, therapeutic trends, new products and diseases, by reading the latest literature, attending congress, lectures etc.
• Provides feedback from doctors, nurses & patients i.t.o. product design and suitability

Core Competencies

• Leading and Influencing Others
• Business Impact
• Managing Relationships
• Personal Leadership
• Sales Ability
• Customer Focus
• Organising and Planning
• Analysis
• Oral and written communication
• Collaboration