Description
Overview

• Provision of business support on all aspects of the area’s work
• Coordination and execution of administrative functions within the Quality area

Responsibilities

Administrative support

• Provide input into work activities and priorities for the unit
• Monitor adherence to schedules, organise and schedule meetings, monitor quality area activities, and plan and make travel arrangements
• Prepare, compile and release documentation to external departments
• Coordinate project and office services
• Performs advanced administrative, operational, customer support and computational tasks
• Process compliance (CAPAs, change, controls, deviations)

Administer CAPAs requests

• Coordinate the required tracking of change requests to SOPs and processes, and assist in determining compliance with control process
• Assist in analysing deviation trends
• Coordinate the required tracking of overdue CAPAs, CCs, deviations and internal audit reports and responses

External audits management

• Coordinate audits relating to document and information management
• Coordinate and provide support during external and customer and statutory external audits
• Management review, reporting and record-keeping
• Assist in tracking and reporting on in-country quality metrics
• Assist in the gathering and consolidating/ compiling information required for reporting

Consolidate documents

• Maintain and update records and systems as required
• Retrieve documentation and records to facilitate query resolution

Stakeholder relations

• Communicate with internal stakeholders to achieve work objectives, maintain relationships and to assist and convey information
• Schedule meetings with local suppliers

Skills Required

Background/experience

• Grade 12 with 3 to 6 years’ administrative experience or 2-year Diploma with 1 to 3 years’ administrative experience

Specific job skills

• Broad working knowledge of concepts, terminology and specialised admin requirements to support area of responsibility.

Competencies

• Information Gathering
• Pragmatic Action
• Meeting Deadlines
• Finalising Outputs