Key Performance Areas (KPAs)

Receive Cash

• Receive deposits and update on the applicable systems.
• Comply with all policies and procedures to eliminate any possible risks to the company and the customer.

Prepare Cash on the Applicable System

• Check container/bag for any damages or interferences and report all anomalies to Team Controller.
• Acknowledge container/bag on applicable system.
• Process all deposits in line with the agreed-upon bank SLAs and SOPs on the applicable system.
• Prep workstation accurately for effective and efficient note counting.

Note Sorting

• Sort all prepped deposits/notes for (FDP/ACDP) on the same day, within the cut-off times.
• Send rejected notes to the Reject Teller together with the PCD cards, deposit slips, and stop loss bag to verify and balance.

Reconciliation of ACDP Deposits

• Perform a reconciliation of all notes rejected to validate the information.
• Manually check all rejected notes for counterfeits, dye-stained, and mutilated notes.
• Perform cash transfers to vaults.
• Perform end-of-day balancing/reconciliation of all cash received.
• Handle all transactions, including shortages and surpluses, according to SOPs.

Desktop Deposit Processing

• Check container/bag for damage or tampering and report anomalies to Team Controller.
• Acknowledge container/bag on applicable system.
• Keep all deposits separate per customer at all times, and process all deposits on the same day they are received.
• Process and balance all deposits on the applicable system.
• Perform end-of-day balancing/reconciliation of all cash received.
• Handle all transactions, including shortages and surpluses, according to SOPs.
• Perform accurate prepping to enable effective and efficient note counting.

Sachet and Process Coin

• Process bulk coin deposits in accordance with SBV’s policies and procedures.
• Sort and process teller coin transfers.

Bank System Integrated Deposit Processing

• Validate all transactions linked to system integrations as per banks’ SLAs.
• Inform client services of account numbers not linked to the bank system to avoid delays in crediting the customer.
• Verify deposit account numbers to eliminate losses or misposts.
• Escalate system downtime or delayed batches to Team Controller.

Payroll and Change

• Process payroll/change transactions in accordance with SLA per customer.
• Report all discrepancies to the Team Controller timeously.
• Seal floats in drop-safe bags along with float packing slips and place them into trolleys as per client requirement.
• Process payroll entries within the bank’s SLA timeframes.
• Maintain all equipment by reporting any defects to the Team Controller.
• Obtain bank authorization prior to dispatching as per SOP.

Prepack/Treasury

• Assist with the accurate packing and unpacking of bank and ATM cash.
• Manage consumables in line with packing requirements.
• Confirm that bag and seal numbers are properly recorded.

Manage Equipment

• Utilize equipment according to Standard Operating Procedures (SOPs), protecting and taking care of company assets

Requirements

Minimum Requirements: Work Experience

• 6 months previous cashier/teller experience (advantageous).

Minimum Requirements: Education

• Grade 12 with Maths Literacy.

Special Training or Requirements

• Successfully completed SBV Cash Processor training