Qualifications

• Grade 12

Knowledge, Skills, and Experience

• Grade 12
• At least 1-2 years management experience in a similar environment
• Computer literate
• Ability to work well under pressure & resilience
• Team player
• Leadership and staff management skills
• Good communication skills
• Business sense
• Good attention to detail and accuracy of work
• Good time management
• Resourcefulness & problem-solving capabilities
• Customer service oriented
• Ability to build and maintain relationships
• Confidence and decisiveness
• Passionate about the brand
• Social-media savvy
• Fashionable

Key Responsibilities

• Recruiting, training, supervising, and appraising staff
• Managing staff
• Managing budgets (P&L, Payroll)
• Maintaining statistical and financial records (Daily, weekly, and monthly administration)
• Dealing with customer queries and complaints
• Maximizing profitability and setting/meeting sales targets, including motivating staff to do so
• Visual merchandising & housekeeping
• Inventory management (Stock management)
• Ensure store equipment is secured and accounted for
• Maintenance of a health & safety environment for customers and The Crew
• Understand store daily/weekly/monthly sales targets
• Produce a store-specific action plan to minimize stock loss