Role Objective:

• This Claims Negotiator role will be responsible for managing Branch claims assigned, within the branch mandate, within the set standards required by the company thus contributing to the productivity of the claims department. Maintaining the standards of the claims department thus enhancing the image of Hollard, as well as ensuring technical aspects for claims settlement are adhered to. Contribute to the growth and profitability of Hollard and Ensure strong working relationship between all stakeholders.

Key Responsibilties:

• Technical expertise: To evaluate and investigate all claims received in order to prevent possible leakage to the company in the settlement of claims.
• Customer service: Maintain a high level of service to customers (internal and external) according to service level agreements and within the service standards as set by the
• Service to brokers: Over and above normal claims processing duties such as technical advice and other
• Effective and timeous communication: Communicate in a professional manner with internal and external parties and respond to queries within 24
• Registration: All claims received to be registered within 24 hours of receipt
• Required Knowledge and Experience    
• Good knowledge of Commercial & Personal insurance with at least 5 years’ experience
• Claims procedure
• Insurance terminology
• Legal knowledge (prescription act, insurance act, FAIS)
• Underwriting knowledge (ability to interpret policy wording, understanding how claims information impacts on underwriting)
• Basic risk assessment knowledge (understand the assessment process, with an ability to appoint the right assessor)
• Reinsurance and treaties (basic understanding)
• Product knowledge
• Basic financial knowledge (estimates, premiums, co-insurance)
• FAIS compliance

Educational Requirements    

• NQF 4 Insurance qualification or equivalent advantageous