Duties & Responsibilities

Operational Delivery:

• Carry out the electrical repair and maintenance of all building related issues
• Ensure that all jobs are carried out in a safe and competent manner
• Clean-up work area on completion of a job
• Ensure the workshop is kept clean and clear at all times
• Ensure that all Work Orders are completed prior to submission to the Facilities Manager
• Proactively log any electrical maintenance issues you identify at the TFS Helpdesk
• Tools are to be looked after and maintained in a good working condition
• Carry out any duties as required and instructed by the Technical Manager
• To provide support with regard to reactive and proactive maintenance and planned preventative maintenance on interior, exterior fabric, lighting, machinery and fittings
• Undertake documented inspections, as notified by your Manager
• Undertake proactive quality inspections of the site and log any issues identified with the TFC call centre
• Undertake planned preventative maintenance tasks
• Undertake proactive and reactive maintenance tasks and repairs
• Carry out inspections in relation to OHS Act requirements and ensure all work is carried out in accordance with the OHS Act requirements
• Escort and oversee sub-contractors where necessary and ensure all works are carried out in accordance with OHS Act requirements
• Ensure all sub-contractors leave the area in a clean and tidy state when the work is completed and ensure the sub-contractors remove their rubbish and waste from site once the work is completed

Service Delivery Management:

• Ensure performance requirements are met (SLA’s and performance management)
• Maintain an accurate record of all maintenance documentation, warranties, licences
• Ensure the safety and maintenance of all assets and equipment.
• Establish and maintain a good working relationship with the management and staff.
• Ensure compliance with regulatory requirements.
• Collaborate with suppliers, and contractors to ensure customer needs are met.
• Do minor repairs to all electrical equipment.
• Ensure the maintenance stores and stock rooms are clean at all times
• Conduct stock control and check stock levels as prescribed.
• Attend to associated electrical defect sand installations
• Be on standby duties as and when required
• Inspect the electrical and power tools on a monthly basis, document the inspection and file the paperwork in the site H&S file

Customer Focus:

• Work with teams to develop and maintain a customer-focused attitude toward activities
• Interact with clients to provide and process information in response to enquiries, concerns and requests about services
• Work with processes and procedures in such a way that operational efficiencies and performance are enhanced
• Attend to and resolve all client queries timeously or escalate when necessary
• Follow up and follow through on all escalated queries timeously
• Manage conflict

Reporting:

• Prepare weekly/monthly reporting within set timeframes for submission to your Manager as requested
• Update and maintain all relevant records

Code of Conduct:

• Work in a flexible way when the occasion arises so that tasks, which are not specifically covered in the job description, are undertaken
• Take responsibility for one’s own performance
• Promote TFS’s & EY image and corporate citizenry through deliberate and co-ordinated activities
• Adhere to the TFS’s Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures as applicable to this position
• Ensure TFS ethical values are adhered to

Skills and Competencies

• Knowledge of electrical equipment, materials and suppliers used in facilities management.
• Have a good knowledge of machine tools, general maintenance.
• Negotiating skills
• Time Management Skills
• Supplier/Sub-Contractor management
• Experience with electrical systems required
• Excellent skills with common hand and power tools
• Familiarity with building layouts and infrastructures
• Hospitality and customer centric focus

Qualifications

• Matric
• NQF Level 4 electrical/technical qualification
• Minimum 5 years’ electrical experience in a similar environment