Key Responsibilities:

• Answering incoming calls and responding to customer inquiries in a professional and courteous manner.
• Providing information about room availability, rates, and hotel amenities.
• Processing reservations accurately on the system.
• Assisting guests with special requests and accommodations.
• Dealing with any customer complaints or issues promptly and escalating, as needed.
• Coordinating with other departments to ensure that guest needs are met.
• Maintaining up-to-date knowledge of hotel services and promotions.
• Following up with guests to confirm reservations and providing additional information, as needed.
• Assisting in managing room inventory and maximizing occupancy rates.
• Adhering to all company policies and procedures.

Qualifications:

• Grade 12 or equivalent qualification.
• At least 2 years of experience in a customer service role, preferably in the hospitality industry.
• Knowledge of a Hotel Management System (CRS) system such as Protel, Opera, Fidelio etc. will be an added advantage.
• Strong communication skills, both verbal and written.
• Excellent interpersonal skills and ability to work well within a team.
• Must be proficient in Microsoft Office.
• Ability to work under pressure and meet deadlines.