Responsibilities:

• Manage the service back-office team and ensure that all service requests are handled efficiently and effectively
• Develop and implement processes and procedures to improve the efficiency of the service business
• Monitor service requests and ensure that they are resolved in a timely manner
• Work closely with the service spare part manager,service coordinators as well as site leads to ensure that they have the necessary information and resources to complete service requests
• Overall responsibility of SPM related topics (stock control,audits,analysing consumptions,warehouse procedures,material returns,logistic and transportation,forecasting to plan future orders)
• Provide regular reports to management on the performance of the service back-office team (service operational KPI’s, SPM KPI’s)
• Ensure that all service requests are logged and tracked in the company’s service management system
• Maintain relationships and negotiate with suppliers.
• Develop and maintain relationships with key stakeholders, including customers, service technicians, and other departments within the company

Requirements:

• Bachelor’s degree in business administration or a related field
• At least 5 years of experience in a service back office management role
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Experience with service management systems
• Ability to work in a fast-paced environment and manage multiple priorities