Job Purpose

• It is to provide technical support to the customer during commercial service, during preventive and corrective maintenance before and after warranty.

Key Responsibilities

• Support/Interface with Engineering Department for the analysis of all data coming from the field for the purposes of resolution of technical problem on the on trains.
• Report on all the anomalies found in commercial service.
• Interface with the customer and the technical fleet management to deal with all emergencies possible arising during the commercial service.
• Support the customer in corrective and preventive maintenance by:
• Coaching and training the customer on executing maintenance tasks, following procedures delivered by Gibela Engineering team upon request.
• Respond to all requests addressed by the customer – by call or directly at technical support desk.
• Train preparation, all levels of diagnostic on trains/CFM or use of on-board computerized equipment/working manuals, troubleshooting guide and train system knowledge.
• Troubleshoot and repair the GIBELA Rolling Stock, in line with specified Quality procedures. This will require manual work and sometimes working on powered up trains in a safe and controlled manner.
• Carry out such work in accordance with strict Health & Safety procedures as laid down by legislation and the Company Health & Safety policies.
• Carry out train preparation, all levels of diagnostic and work arising involving the use of onboard computerized equipment/working manuals, troubleshooting guides and train system knowledge.
• Undertake other duties as specified by the Team Leader and Depot Manager.
• Adhere to Company procedures especially in relation to Quality and Health & Safety.
• Train new members of the team.
• Support the Reliability team and the Field Engineer to understand the root cause of complex failures.

Minimum Requirements

• National Diploma (S4) qualification in either Electrical or Electronics Engineering.
• Industrial or Technical background with 2 to 3 years of experience, preferably in a rail related environment.
• MS Office literate (Word, Excel, PowerPoint).
• Decisive. Obtains and uses necessary information to make decisions.
• Ability to Coach others (occasionally share skills/information with others).
• Self-Motivated. Is inspired by the job at hand and inspires others to achieve agreed goals.
• Logical and organized.
• Autonomous.

Special Requirements

• The job involves frequent mobility, with work in several depots, and at times on the train corridors.
• To carry out technical support and maintenance on 24/7 shift & on-call basis (day, night, weekends).