Key Responsibilities:

• Lead and manage a team of customer service professionals to ensure delivery of high-quality service to clients.
• Develop and implement strategies to improve customer satisfaction and efficiency in the ICX cold chain process.
• Collaborate with third-party suppliers and other Maersk offices worldwide to ensure seamless and efficient service delivery.
• Monitor and report on key performance indicators (KPIs) to measure customer satisfaction and identify areas for improvement.
• Identify and implement process improvements to increase efficiency and customer satisfaction.
• Develop and maintain strong relationships with clients to understand their needs and preferences.
• Provide timely and accurate reporting on customer satisfaction and performance metrics.
• Attend client meetings and participate in Supply Chain Management project teams as required.
• Work on other ad hoc tasks and projects as requested.

Requirements:

• 3+ years of experience in customer service, logistics, or supply chain management.
• Strong leadership and management skills.
• Proven track record of delivering exceptional customer service.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Excellent communication and interpersonal skills.
• Strong attention to detail.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Strong customer service mindset and approach.
• A degree in Logistics, Supply Chain Management, or a related field.