Purpose

• To provide specialist advice and support in area of specialisation enabling the provision of sound claims assessment expertise.

Minimum Experience

• 3 – 5 years experience in a similar environment, of which 1 -2 years at a junior specialist level

Minimum Qualifications

• Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Finance Economics and Accounting

Additional Minimum Qualifications

Outputs

Process

• Consult in area of expertise to provide specialist input into the development and amendment of policies, processes and procedures.
• Understand and apply existing best practice frameworks to assist in the implementation of identified subject matter processes and standards.
• Identify, diagnose and recommend improvements and provide specialist advice and support; ensuring that solutions are appropriate and effective.
• Coordinate research and information gathering activities and collate and analyse information to serve as input to managerial reporting or decision making.
• Independently, fairly and effectively assess and advise on the payment of claims within relevant authority limits.
• Advise on and ensure the effective processing of claims and special claims and provide support to effectively resolve difficult cases.
• Accountable for the improvement of quality, service and work outputs, continuously recommending improvements.
• Plan for the organisation of work outputs and process improvement activities in light of a specific situational context related to the area of specialisation.
• Proactively identify area of specialisation related problems, determine cause and effect and recommend the best option to implement corrective action based on previous experience.

Customer

• Provide specialist expertise and advice to internal/external customers, that builds strong relationships and creates a favourable impression aligned to Treating the Customer Fairly (TCF) principles.

Finance

• Adhere to financial controls, governance and compliance policies and processes throughout an area of specialisation, contributing to cost efficiency.

Learning and Growth

• Contribute positively to human capability improvement, related to knowledge optimisation and associated with area of specialisation.

Governance

• Comply to risk and governance policies, implement and provide subject matter input to the development of related processes, applicable to the area of specialisation.