Job Description

• The Service Advisor will be responsible to maximize service sales and maintain high levels of customer satisfaction by doing the following:
• To maximise service sales by using professional sales techniques
• To ensure the security of cash taken
• To create customer confidence in the brand by ensuring professional and knowledgeable performance To ensure the highest level of efficiency and courtesy when dealing with the customer
• To record customer’s details and requirements accurately by means of a Job card
• To record and update service history and vehicle details accurately
• To carry out a physical inspection of the vehicle with the customer (damages to be noted) Mileage of vehicle to be noted on the job card on inspection of the vehicle
• To perform daily follow-ups with customers
• To keep clients updated throughout the day regarding vehicle progress
• To ensure completed jobs are not released without verified payment
• To ensure all CPA documentation is completed correctly as required by the Law
• To ensure the Company’s quoting policy is adhered to
• To ensure payment arrangements are confirmed prior to commencement of job Confirm type of job before opening job card If customer has service / maintenance plan, ensure authorization is received Ensure costing’s correct as per costing Matrix / authorization Obtain authorization from customer for any additional work required
• To ensure cash sale policies are adhered to Control your vehicles on the work-in-progress report Deposits to be taken on jobs over R 5,000 Ensure deposits of no less than 50% taken from customers on quotes exceeding R 5,000 Ensure that repair waiver forms are completed and signed by the customer
• To ensure filing system is up to date
• Ensure all warranty job cards are given to Warranty Clerk daily All costings must be done on a daily basis and especially prior to collection All labour hours should be costed on carry overs daily Communicate up-sell items to the customer with correct authorizations

Specific Role Responsibilities

• 2-3 years experience 

Qualifications and Experience

• Matric / Equivalent