Incident Manager needed at Digiterra
Job title : Incident Manager
Job Location : Western Cape, Cape Town
Deadline : August 11, 2022
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About the job
Incident Manager (12 Months Contract)
- Ensure the recovery of all major incidents with appropriate reporting and notifications to key Stakeholders.
- Manage persistent incidents from Trend analysis and or Management Escalations.
- Proactively manage incidents to satisfactory resolution in a timely manner, ensuring minimal business impact, and initiate escalation procedure as appropriate.
- Understand the impact of incidents on the business allowing for prioritization and direction.
- Ensure completion of Incident report actions and sign off with agreed OLA
- Review and sign off on all documented Incident reports prior to business distribution
- Ensure tracing and successful close out of Incident report actions
- Conduct lessons learnt sessions post each Major incident to ensure continuous improvement of major incident management process
- Develop and improve reporting in line with stakeholder requirements and role objectives requirements and role objectives
- Ensure optimal staffing to allow for 24/7/365 on call support for all major incidents
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply online