Customer Acquisition Agent needed at Vodacom
Vodacom’s job vacancy, Career and Recruitment
Job title : Customer Acquisition Agent jobs in Gauteng
Job Location : Gauteng, Johannesburg
Deadline : August 19, 2022
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Role purpose:
To process applications for credit vetting, activations and transfer of ownership; as escalated through the relevant customer acquisition workflow and queue management systems
Your responsibilities will include:
- To perform detailed, accurate and relevant assessment of all credit vetting requests escalated for manual assessment; in according with company policy and guidelines
- Process manual customer credit applications with the intention of improving the company’s overall market share whilst maintaining an acceptable level of bad debt
- To perform effective confirmation, verification and validation of customer information and contractual information prior to the activation of post-paid services onto the Vodacom billing system
- To accurately and timely create and activate customer and subscriber GSM and non-GSM requests onto the Vodacom billing system
- To accurately and timely process requests for the transfer of ownership of subscriber services on Vodacom’s billing system
- To provide telephonic support to Trade Partners and customers on matters relating to the Customer Acquisition process and IT systems
- To resolve queries from Trade Partners and customers related to credit vetting, transfer of ownership requests, activation and confirmation failures
- To resolve escalated queries through the correct channels as specified in the agreed Policies and Procedures
- To provide Trade Partners and customers with detailed explanations of the outcome and status of their requests
- To ensure that all the Customer Acquisition service levels are attained through effective customer service, quality, professionalism and good product knowledge
The ideal candidate for this role will have:
Job Experience & Education:
- A minimum of 2 years relevant experience including
- 1 year in a call centre environment (Credit Vetting) essential
- And Previous Credit Vetting experience essential;
Education:
- Grade 12 essential
- Credit-related Diploma desired
Job Knowledge:
- Credit vetting process and decision-making knowledge
- Customer verification, validation and confirmation
- Customer creation and subscriber activations process
- Transfer of ownership processes
- Microsoft Office Applications;
- Data Capturing
- Call Centre Knowledge
- Knowledge of and experience in the use of Vodacom’s billing system – desirable
Job-Related Skills:
- Good persuasion skills
- Ability to deal effectively with irate customers
- Good oral communication skills
- Customer focused
- Interpersonal skills
- Good communication skills
- Good problem solving skills
- Quality awareness
- Ability to work under pressure
- Good listening skills
- Good time management
Extreme Importance
- Delivering Results and Meeting Customer Expectations
- Persuading and Influencing
- Relating and Networking
- Achieving Personal Work Goals and Objectives
- Entrepreneurial and Commercial Thinking
- Analysing
High Importance
- Deciding and Initiating Action – include
- Following Instructions and Procedures
- Adapting and Responding to Change
- Coping with Pressures and Setbacks
- Writing and Reporting
- Applying Expertise and Technology
- Planning and Organising
- Adhering to Principles and Values
- Presenting and Communicating Information
Closing Date: 21st, July 2022.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply online