Customer Engagement Admin needed at Anglo American
Anglo American’s job vacancy, Career and Recruitment
Job title : Customer Engagement Admin jobs in Not specified
Job Location : Not specified, Johannesburg
Deadline : September 09, 2022
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Job Description:
- Portray a professional, customer orientated image of the GSS Employee Services organization
- Work as an integrated Employee Services team member with the Employment Data Management and Payroll Execution teams to ensure knowledge transfer
- Assist Customers in making more effective use of self-service stations and systems, products, and services
- Educate and inform customers on the full range of services rendered by the Global Shared
- Staff and operate the Walk In Centre / Contact Centre with regards to:
- Current employee queries
- Potential future employee queries
- Ex-employee queries
- Management queries
- HR queries
- Interface with customers and service providers by providing a first line problem resolution service for the GSS and the Customer
- Respond to and investigate Customer queries and problems reported as well as requests (prioritizing as appropriate) e.g. reprinting of payslips, printing relevant payroll documents including leave form requests, etc
- Ensure accurate and methodical logging of customer requests on the relevant systems
- Receive customer documents to be forwarded to the Employee Data Management team
- Verify documents in terms of correctness in terms of the Customer HR policies, procedures and relevant conditions of employment
- Ensure that the correct ES forms are utilized
- Manages stakeholders by adhering to service level agreements
- Establishes and maintains Business Partner Relationships with the appropriate parties to facilitate the optimal functioning of the Walk-In Centre / Contact Centre
This role is at a Band 8 level reporting to the Customer Engagement Supervisor
Qualifications:
Qualifications required:
- Grade 12/ Matric (essential)
- Payroll qualification (advantageous)
- SAP training
Experience required:
- 2-4 years working experience in HR or payroll field (essential)
- Knowledge of SAP systems (SAP 409, SAP Fusion)
- Knowledge of relevant query management system
- Legislation pertaining to the payroll environment, i.e., SARS, POPI, BCEA, etc.
Additional Requirements:
- Fluent in Business English
- Excellent verbal and written communicator
- Strong aptitude for Microsoft Office and a variety of system related functions, including Query Management and Document Management systems
- Strong work ethic and ability to work effectively in a fast-paced environment
- Strong interpersonal skills
- Strong analytical & problem-solving abilities
- Basic planning & prioritizing competency
- Strong investigative proficiency
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply online