Job Expired
Tech Officer: Customer Engineer – Eastern Cape needed at BCX
BCX’s job vacancy, Career and Recruitment
Job title : Tech Officer: Customer Engineer – Eastern Cape jobs in Gauteng
Job Location : Gauteng,
Deadline : September 10, 2022
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Core Description
To provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc. while minimising equipment downtime and ensuring client satisfaction.
Key Deliverables / Primary Functions
- Respond to client queries in accordance with service level agreements and log queries onto the system.
- Analyse and resolve technical queries, within the service level agreements
- Follow up on resolutions of client queries as per service level agreements
- Escalate queries for resolution to the Team Leader/Ops Manager and/or vendors, as and when required.
- Liaise within the Division to ensure queries are resolved timeously.
- Provide technical support in adherence to quality standards and customer service excellence.
Functional Skills
- Information Technology Solutions
- Time & Priority Management
- Communication
- Troubleshooting Techniques.
- Customer Focus;
- Telephone Etiquette
- Remote Support
Behavioural Competencies
- Job Match Rating
- Delivering Results
- Meeting customer expectations
- .Teamwork
- Handling Pressure
- Communication and Impact
Qualifications
- Relevant Diploma (NQF 6) in Information Technology in Computer Science
- Grade 12 (NQF 4) with relevant IT Certification
Experience
- 2 years’ IT relevant experience.Or
- Alternatively, 3+ years IT relevant experience.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply online
- This job has expired!