Account Manager, Customer Connect needed at LSEG
Job title : Account Manager, Customer Connect
Job Location : Gauteng, Johannesburg
Deadline : May 02, 2024
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Role Responsibilities
- Demonstrate deep understanding of the customer decision maker’s strategies, priorities and needs
- Maintain solid knowledge of Refinitiv propositions to initiate conversations and raise interest
- Build and embed a long-term trusted advisor relationship within assigned accounts
- Drive growth by expanding Refinitiv footprint within their accounts
- Focus on maintaining overall customer engagement and expanding and retaining managed net revenue
- Lead all commercial activities within accounts, owning the end to end customer relationship
- Drive efficiency in account administration (especially for lower value and growth potential accounts)
- Manage internal and external partners and maintain networks to negotiate and close deals
- Accountable and responsible for simple order taking
Emerging & Growth Model
- Manage an assigned Growth accounts book on a proactive basis
- Account Managers may also manage a pooled book of accounts on a reactive basis
- All Account Managers in Emerging and Growth segments are in charge of revenue retention (primarily), sales, and administration of their accounts
Qualifications and Experience Required
- Strong understanding of customers and their business model and workflows
- Prior financial sector experience within the customer segment
- Strong product knowledge
- Relationship building skills
- Sophisticated selling skills (identity, develop and articulate a complex proposition/consultative selling)
- Strong negotiation skills
- Superior interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency
- Problem solving skills: ability to understand, articulate, structure and solve client needs
- Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization
- Ability to collaborate with other team
- University/college degree, equivalent experience may be considered depending on position/department, advanced degree may be preferred
- Significant work experience in applicable industry and knowledge of customer workflow required
- Proven account management, sales or marketing experience in a customer facing environment required
- Customer relationship management required across various levels within matrix
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now