About the job
The Role 

• As an Account Manager at Conosco, you are responsible for nurturing and expanding customer relationships. Your primary goal is to ensure client retention and growth by identifying opportunities for upselling and cross-selling. 

Job Responsibilities 

• Cultivate and maintain strong, long-term relationships with existing clients 
• Communicate and collaborate effectively with internal teams to deliver a first-class customer experience 
• Define and track key performance metrics (KPIs) to evaluate the success and health of client accounts. 
• Achieve monthly sales targets 
• Accurately record customer interaction through the CRM 
• Develop and maintain account plans for key accounts 
• Implement strategies to reduce client churn and enhance client loyalty. 
• Be ultimately responsible for the retention of customer accounts and spend 
• Manage the renewal process for all customer contracts and subscriptions 
• Identify opportunities for upselling and cross-selling additional managed services to existing clients. 
• Regularly assess and understand the evolving needs and goals of customers. Aligning Conosco’s services with their business objectives 
• Collaborate with the technical teams to develop and present tailored solutions to clients 
• Ensure all retainer and Category A customers have a defined, documented road map, agreed with the customer 
• Monitor and report on customer budgets and retainers 
• Develop and maintain an accurate forecast 
• Act ethically always, placing the success and well-being of our customers at the heart of everything we do 

Skills and Experience 

• 5+ years experience in IT and/or cyber security sales, MSP experience an advantage 
• Strong interpersonal and communication skills. 
• Excellent problem-solving and negotiation abilities.