KEY DUTIES AND RESPONSIBILITIES

New Customer Accounts

• Vet all new customer account applications received from Key Account Co-Ordinators
• Send to AR Manager for approval
• Log ticket to create account once approved

Maintain Customer Information

• Customers amending payment terms are accurately captured
• Bank codes applied for in the event of amending terms
• Original signed sureties obtained and filed in accordance with credit policy
• ITC credit reports obtained and filed as per credit policy
• Credit terms reviewed and adjusted as a result of customer payment defaults

Payments from debtors collected on time:

• Collect Payments and Accurately Record
• EFT payments received and allocated
• EFT-before-delivery processes followed before orders released
• All customer accounts with various payment terms are received and accurately recorded
• Overdue accounts actioned
• EFT before-delivery and EFT on-delivery payments reconciled daily and follow-up of non-payments within 48 hours from receipt of banking details from warehouse
• Credit policy on credit limit is being adhered to
• Invoices are paid in accordance with PRSA terms

Banking on Daily Basis

• Payments allocated daily to customer accounts
• Unallocated receipts/deposits are investigated and resolved weekly

Release Orders

• Orders released by deadline as stipulated on SOP
• Orders released only if customer account up-to-date and credit limit adhered to
• Orders in excess of credit limit released only once approval obtained (as per delegation of authority)
• Orders are placed on credit hold and released once account up to date

Contact Overdue Customers

• Management of customer accounts to avoid bad debt
• Accurate information maintained in the event of debtor non-payment
• Customers notified of orders are placed on credit hold

Review and Reconcile Accounts

• Key account reconciliations are being completed and sign-off obtained monthly
• Rebates, trade advertising and pricing claims deducted by customer recorded and forwarded to management for approval
• Accurate processing of journal entries

Reporting Requirements

• Debtors age analysis reviewed weekly and continuously updated and maintained
• Reports given on queries on customer accounts
• Weekly reports given to AR Manager on overdue accounts and stopping of supply
• Monthly statements sent to all payment-term customers

Maintaining Customer Online Portals:

Customer requirements

• Maintain claims and queries online daily.
• Retrieve remittance advice
• Retrieve claims
• Upload statements on or before due dates.
• Send weekly schedules as required

Stakeholder Relations

Productive relationships with internal and external stakeholders maintained

• Coordinate with Sales, Warehouse
• Internal stakeholders given accurate financial information when required
• Pricing queries are passed onto Sales

JOB REQUIREMENTS

Minimum Educational Requirements and Work Experience

• Credit Management qualification
• 5 years’ experience in Accounts Receivable role
• Advanced Excel skills
• JD Edwards (ERP) experience advantageous