Job Purpose    

• The Department of Economic Development and Tourism, Western Cape Government has an opportunity for a competent individual to rendering of an effective Tourist Guide information desk/ reception desk service on a full-time basis, attend to in-person, telephonic and e-mail enquiries, process registration applications of Tourist Guides and provide administration assistance to the unit.

Minimum Requirements    

• Senior Certificate (Grade 12 or equivalent qualification).

Recommendation    

• Relevant experience in the following: Customer service /PRO; Tourist Guiding industry and Reception duties.

Key Performance Areas    

• Frontline Tourist Guide service; Reception duties; Telephonist duties; Process registration applications of Tourist Guides; General Office Administration and secretarial support; Ensure an accurate filing system is kept.

Competencies    

• A good understanding of the following: Tourism and or Regulatory environment; Basic knowledge of records management; Skills needed: Computer literacy in MS Office Package (Word, Excel, PowerPoint, etc); Communication (written and verbal); Attention to detail; Client-orientated personality; Independent thinker; Well organized; Ability in the following: To work independently and as part of a team; To work under pressure and meet tight deadlines.