Purpose Statement

• To provide administration support for the Business Direct sales team : by providing a central office-bound contact point for customer service queries/ requests, assistance in the preparation of credit applications and loan documentation, opening of accounts, adding value to clients through the identification of cross-selling opportunities.

Experience

Minimum:

• Previous general banking experience of at least 5 years, of which 1 year should have been spent in the Business Banking environment. This experience should have provided a general understanding of how Business Banking operates, as well as understanding the business risks, industry risks and financial requirements pertaining to the business market.
• Experience in preparing and motivating Credit applications is essential

Qualifications (Minimum)

• A relevant tertiary qualification
• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant post graduate degree

Knowledge

Minimum:

• Good knowledge and understanding of the features, benefits and value propositions of the respective company product/service offerings.
• Good knowledge of general banking practices and procedures.
• A thorough working knowledge of multi-level products available and pricing structures would be advantageous.
• Knowledge of competitor product offerings/ channels/ operational and marketing tactics would be advantageous.
• Knowledge of Credit principles and practices, including an understanding of credit application, securities and balance sheet requirements.
• Knowledge of multiple legal entities (companies, close corporations, sole proprietorships etc.) in the commercial market and the legislative restrictions and requirements governing these from a financial services perspective.
• Good understanding of current taxation laws as they apply to the portfolio of customers would be advantageous.
• A good working knowledge of the Financial Advisory and Intermediary Services Act (FAIS) and the Financial Intelligence Centre Act (FICA).
• Extract and apply information to CRM (Customer relationship management) strategy
• A good knowledge of administration processes and procedures pertaining to Business Banking transactions.

Skills

• Problem solving skills
• Planning, organising and coordination skills
• Decision making skills
• Numerical Reasoning skills
• Analytical Skills

Competencies

• Delivering Results and Meeting Customer Expectations
• Working with People
• Analysing
• Persuading and Influencing
• Presenting and Communicating Information
• Planning and Organising
• Relating and Networking
• Writing and Reporting

Conditions of Employment

• Clear criminal and credit record