Minimum Requirements:

• Minimum 5 years of relevant experience in the clearing and forwarding industry, with a focus on African trade
• In-depth knowledge of trade regulations, customs procedures, and logistics in the African region
• Proven experience in business processes design and implementation
• Commercial expertise including agent management
• Africa risk management experience advantageous

Duties and Responsibilities:

Africa Agent Network Management:

• Facilitate the onboarding of new agents as required.
• Cultivate strong relationships with agents to foster trust and cooperation.
• Define and measure relevant KPIs for evaluating agent performance.
• Establish a system for regular evaluation of agent performance.

Client Management:

• Understand and address client-specific trade needs in Africa.
• Collaborate with Business Development and Operations to deliver effective solutions.

Risk Management:

• Identify and address potential risks related to shipping, customs, and documentation.
• Promptly find solutions to issues such as delays or disruptions in the supply chain.

Collaboration on Pricing Strategy:

• Work with sales, operations, and Trade Lane to align Africa pricing strategies with business objectives.
• Provide inputs for pricing strategy development based on market dynamics and customer demands.

Information Management and Reporting:

• Conduct market research to monitor competitor pricing and identify emerging trends.
• Prepare various reports including KPI reports, market and industry reports, profitability reports, and risk management reports.
• Ensure accurate upload of Africa information on internal systems.
• Utilize relevant Management Information Systems for decision-making.