The opportunity

We are looking for an experienced individual who has a broad understanding of internal risk and governance processes and can actively support a rapidly growing business to consistently deliver exceptional client service to our clients across Africa. You will be motivated to keep up with the fast pace of the professional services industry, and as such, be able to assist staff and senior management to deliver solutions that align with business objectives whilst ensuring quality is always maintained.

Your role will focus on further strengthening and innovating our existing processes, whilst enabling sustainable growth and consistent high-quality service delivery to our clients.

You will be required to:

• Engage with leaders across our Africa business.
• Provide consultation support for pursuit governance and engagement quality controls.
• Support quality, independence and risk management programmes and processes.
• Innovate existing processes, in response to our rapidly changing environment.
• Team with a wide stakeholder group across service lines, competencies, functions and geographies.
• Guide teams on best practice service delivery methods, tools and practices.
• Interpret and apply EY Service Quality policies.

Your key responsibilities

The responsibilities listed in this document are not exhaustive and are flexible to accommodate the needs of the business, Africa Quality Projects and overall Firm requirements.

Amongst other things your role will include:

• Managing business risk through driving compliance to firm risk management policies and procedures, whilst achieving an appropriate balance between risk and control.
• Designing and implementing effective processes for the monitoring and management of compliance with the firm risk and quality management processes in the business.
• Enhancing and innovating the Africa Tax Service Line’s current processes, promoting sustainable growth and ensuring clients consistently receive high-quality services.
• Acts as the Tax Quality Leader’s second in charge.
• Consults with the leaders of business in Africa.
• Provides teams with best practices methodologies, tools and practices for service delivery.
• Monitor governance and engagement quality controls.
• Spearheads key quality and risk management programmes and procedures.
• Improves existing procedures considering the continually changing environment.
• Collaborates with diverse stakeholders across service lines, competencies, functions and locations.
• Develops controls and governance and identifies, evaluates and manages tax-related risk.
• Advises engagement teams on tax quality-related issues.
• Aids in the creation of local policies and the implementation of global policies.
• Creates routine Tax Quality alerts and similar publications.
• Facilitates periodic internal quality reviews.
• Supports the maintenance of Tax Quality databases.
• Assist in supporting the near shore Regional Delivery Centre based in Mauritius.
• Serve as the Africa Business Enablement Lead for EY InterAct the Global Tax Document Repository.
• Acts as the Africa Tax Technology Tool Approver, validating considerations before tools are deployed in the Tax business in Africa to ensure consistency with global firm technology policies.
• Supports strategic projects aimed at simplification of the firm’s quality and risk management policies and processes.
• Undertakes annual portfolio risk management through the Partner Portfolio Risk Survey (PPRS) designed to obtain and use feedback regarding clients’ challenges and potential risks to tailor learning for the engagement teams, enhance risk management practices, and assess client and engagement continuance decisions.
• Supports the Tax Managing Country Partner and Tax Quality Leader perform continuous tasks related to compliance with the International System of Quality Management (ISQM).

Skills and attributes for success 

• Effective  and organizational skills.
• Use business knowledge to make recommendations that facilitate embedding processes and programs.
• Confident in identifying and raising concerns to the Regional Tax Quality Leader, regarding risks and exceptions.
• Ability to execute to plan.
• Knowledgeable on how professional services firms operate.
• Strong presentation skills.
• Strong problem-solving skills.
• Comfortable with change and being a strong change agent.
• Skilled at handling multiple projects concurrently and prioritizing appropriately.
• Ability to work in a team to achieve a common goal in the interest of the EY Global organisation.
• Ability to remain objective and independent in all risk related matters.
• Not easily influenced by domineering personalities so that the interests of EY Global is always maintained.
• Comfortable working with individuals at all levels and creating a network of relationships built on trust.
• Ability to teach others new skills.
• Ability to perform under pressure.
• Competent at interpreting, comprehending, and applying Ernst & Young policies, giving accurate and consistent guidance to others.
• Strong listening skills.
• A strong focus on quality, risk management and efficiency.

To qualify for the role, you must have.

• Minimum 8 years’ work experience in a large professional services firm environment.
• Should be a confident and dynamic individual with excellent written and verbal business communication skills.
• Be able to learn, innovate and take initiative to better enable the business.
• Initiative-taking, high-energy levels, enthusiastic
• Strong managerial and organisational skills
• High levels of integrity and confidentiality.
• High levels of assertiveness and resilience.
• Diligence and commitment to following a process with care.
• Analytical thinker
• Be proficient in MS Word, PowerPoint, Excel, and Outlook.

Ideally, you will also have

• Experience in working in a Big 4 Quality and Risk Management environment.
• Have a suitable degree/certification aligned to risk management, project management or business management.