In this Airfreight Import Controller position

• You will provide front line contact with customer.
• You will be liaising with overseas stations and suppliers in order to arrange shipments.
• You will be monitoring and following up on shipments until delivery.
• You will create/confirm transport order to ensure delivery of the shipment to the final customer.
• You will perform booking and booking optimization according to internal guidelines as defined by Product.
• You will prepare, control and distribute all required Import documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures.
• You will ensure the accurate tariffs application on all shipments billings.
• You will be managing the profitability of every shipment and raising any issues or incidents that would impact the profitability of the account.
• You will perform IT systems related tasks to provide up to date information on shipment.
• You will be attending to client queries as required and making sure all operational KPI’s are met and maintained.
• You will prepare monthly KPI reporting if required and handle customer complaints.
• You will develop and maintain customer relationships with existing customers.
• You will manage the clients’ requirements outlined on client SOP and DHL GF Standard Work Manuals.
• You will assist Airfreight Import Manager to meet department targets.
• You will participate in joint Sales visits if necessary and identify and report new possible business opportunities.
• You will maintain good relationships with colleagues in various operations.
• You will coordinate/liaise/work with carrier contact on operational activities, issue resolution, process execution and performance improvements according to corporate policy.
• You will maintain excellent relationships with suppliers and monitor shipments on a daily basis.
• You will be keeping record of the status of shipments and raising CCM’s and OI’s where required.
• You will capture and monitor system time stamps required for client status reports and KPI’s.
• You will constantly be demonstrating and living the values of DHL 

 Now, here’s what we need from you

• Must have a Grade 12
• Tertiary education including diploma will be an advantage
• 5 years’ experience directly related to the duties and responsibilities specified