Application Support Analyst needed at Mintek

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Job title : Application Support Analyst

Job Location : Gauteng, Randburg

Deadline : May 10, 2025

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Job description

The following activities are related to the systems specified below:

  • SharePoint 2016 (with Nintex Workflow and Nintex/InfoPath forms)
  •  SharePoint Online (with Microsoft Power Platform for workflow and forms)

Development Responsibilities

Requirement Analysis:

  • Gather and analyze business requirements through collaboration with stakeholders.
  • Create functional specifications and documentation.

System Development:

  • Develop new, or enhance existing, processes, workflows, and forms.

Testing and Quality Assurance:

  • Develop unit tests, integration tests, and system tests to ensure the quality of developments.
  • Conduct reviews and peer testing sessions to identify and fix issues.

Documentation:

  • Create and maintain technical documentation for system architecture, APIs, workflows, and user guides.
  • Document process design with comments and maintain a version-controlled repository.

Deployment:

  • Prepare and execute deployment plans, including rollback strategies.

Performance Optimization:

  • Monitor system performance and identify bottlenecks.
  • Optimize design and database queries for efficiency and scalability.

Support Responsibilities

Technical Support:

  • Provide first-level support for end-users experiencing issues with developed systems.
  • Troubleshoot and resolve technical problems in a timely manner.

Incident Management:

  • Log, track, and manage incidents using ticketing systems.
  • Prioritize incidents based on severity and impact on business operations.

System Monitoring:

  • Monitor application performance and availability using monitoring tools.
  • Respond to alerts and notifications for system outages or performance degradation.

Maintenance and Upgrades:

  • Regularly update and patch software to maintain security and functionality.
  • Implement system upgrades and enhancements based on user feedback and evolving requirement

User Training:

  • Conduct training sessions for end-users to improve system understanding and efficiency.
  • Create user manuals and training materials to facilitate knowledge transfer.

Collaboration with IT Teams:

  • Work closely with system administrators, network engineers, and ICT support teams.
  • Participate in cross-functional meetings to discuss system improvements and user needs.

Feedback Collection:

  • Gather feedback from users to understand system limitations and areas for improvement.
  • Analyze user behavior and system usage metrics to inform development.

Incident Reporting and Analysis:

  • Prepare incident reports and conduct root cause analysis for recurring issues.
  • Develop solutions or workarounds to prevent future incidents.

Compliance and Security

  • Ensure that developed systems adhere to security best practices and compliance standards.
  • Collaborate with security teams to conduct vulnerability assessments.

Change Management:

  • Participate in change management processes to assess risks associated with system changes.
  • Communicate changes and updates to relevant stakeholders

Additional Responsibilities

Research and Development:

  • Stay updated on industry trends, emerging technologies, and best practices.
  • Experiment with new tools and methodologies to enhance system performance and development processes.

Minimum requirements

QUALIFICATION AND EXPERIENCE

  • Bachelor’s degree in software engineering, Computer Science, Information technology, Information Systems, Computer Engineering, Computer Studies or equivalent 
  • 2 – 5 years minimum relevant experience
  • Training required :Relevant system certification, e.g. relevant to SharePoint Online and Microsoft Power Platform.  

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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