JOB DESCRIPTION

Responsibilities:  

• Driving turnover to ensure achievement of targets 
• Controlling expenses 
• Managing stock losses to ensure shrinkage is in line with the Company standard 
• People management, including recruitment, development of staff, employee relations, performance management 
• Executing in-store merchandising strategy and standards 
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers 

Qualifications: 

• A Grade 12 qualification 
• A minimum of 3 years retail or admin experience 

Skills: 

• Have an interest in fashion 
• A passion for excellent Customer services and sales environment  
• Previous Retail Management experience 
• Figure and admin orientated 
• Organised and thorough 
• An excellent leader and business manager 
• Profit and turnover driven 
• Able to manage risk within the store 
• The ability to communicate and persuade effectively at all levels 
• Ability to show initiative and be resourceful 
• Ability to source and implement effective solutions in a fast-paced environment 
• Customer Service Delivery 
• Office Systems 
• Policy & Procedures 
• Strategic Sales Planning 
• Managing the Sales Process 
• Customer Value Management 

Competencies and behaviours for success:  

• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. 
• Effectively building formal and informal relationship networks inside and outside the organization. 
• Building strong customer relationships and delivering customer-centric solutions. 
• Making good and timely decisions that keep the organization moving forward. 
• Anticipating and adopting innovations in business-building digital and technology applications. 
• Creating a climate where people are motivated to do their best to help the organization achieve its objectives. 
• Making good and timely decisions that keep the organization moving forward. 
• Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. 
• Developing people to meet both their career goals and the organization’s goals. 
• Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. 
• Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. 
• Providing direction, delegating, and removing obstacles to get work done. 
• Creating a climate where people are motivated to do their best to help the organization achieve its objectives. 
• Holding self and others accountable to meet commitments. 
• Good verbal/ written communication skills and good organisational skills 
• Strong organizational and planning skills 
• The ability to multi-task in a fast-paced environment 
• The ability to work independently 
• The ability to take initiative 
• A high level of attention to detail