Job title : B2B Customer Service Agent – Sandton
Job Location : Gauteng, Johannesburg
Deadline : October 20, 2024
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Key Responsibilities:
- Handle incoming inquiries from B2B clients via phone, email, and chat
- Resolve customer issues in a timely and professional manner
- Provide product information, pricing, and quotes to clients
- Coordinate with internal teams to address customer needs and concerns
- Follow up with clients to ensure satisfaction and build long-term relationships
- Document customer interactions and maintain accurate records in CRM system
Qualifications:
- Minimum of 2 years experience in a customer service role, preferably in a B2B environment
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities and attention to detail
- Proficiency in CRM systems and Excel
- Ability to work independently and prioritize tasks effectively
- Knowledge of sales processes and understanding of customer needs in a B2B setting
Education:
- High school diploma or equivalent required
- Bachelor’s degree preferred
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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