As the successful candidate, you will: 

• Leverage your experience using the OpenRoads Designer suite of tools to provide application level technical support for OpenRoads Designer and related products. 
• Work with the application development lead and the ProjectWise managed workspaces lead to assist in the development, maintenance and testing of OpenRoadsOpenRail workspaces both in and out of a ProjectWise managed workspaces environment. 
• Read, interpret and understand CAD standards from various sources and integrate requirements into OpenRoadsOpenRail workspaces. 
• Manage, support, and resolve complex software, vendor, and proprietary technical issues. 
• Assist in preparing and providing examples and datasets to the vendor as part of service ticket submissions and working with the vendor to have issues resolved.  
• Identify and resolve medium to highly complex production problems for support of applications.  
• Maintain system documentation.  
• Maintain current knowledge of relevant technologies as assigned.  
• Collaborate and interact with various stakeholders including the ICT team.  
• Work closely with application development teams and vendors to tune and troubleshoot applications.  
• Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments.  
• Willing to work after hours as part of a global team.  
• Lead and participate in efforts to develop and implement processes for application and system monitoring.  
• Lead and participate in efforts to implement application updates to include upgrades, patches and new releases.  
• Adhere to standards and processes for systems in Hatch. 
• Responsible for the process from Development to Production release 

Key experience: 
Skills  

• Understand how OpenRoads andor OpenRail Designer tools are effectively applied in a real-world environment. 
• Configurationsetup of OpenRoadsOpenRail workspaces. Ie Bentley configuration syntax, dgnlibs, annotation groups, sheet seed files, feature definitions, feature symbologies and element templates 
• Understand software and hardware requirements of varied departmental systems.  
• Understand the workflow and process requirements of complex application systems.  
• Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications.  
• Excellent problem solving/analytical skills and knowledge of analytical tools.  
• Display and execute logical and complex troubleshooting methods.  
• Excellent verbal, written communication, and ability to work well with others.  
• Teamwork: Working together to achieve organizational and team goals  
• Demonstrated soft skills required such as presentation of ideas and ability to clearly articulate the concepts to senior management.  
• Ability to effectively interface with technical and nontechnical staff at all organizational levels.  
• Ability to work unsupervised and demonstrate progress.
• Desirable additional skills:
• Experience with Azure DevOps, ScrumAgile software development methodologies andor Git would be highly regarded.
• Willing to work in the office is highly desirable.

 Experience  

• Minimum 3-5 years’ experience in the Civil Design field  
• Experience with at least one of the following Design Tool platforms:  
• OpenRoads Designer
• OpenRail Designer
• Exposure to any of the following enterprise systems: Bentley ProjectWise, MS SharePoint  
• Experience with configuring OpenRoadsOpenRail to client specified standards is highly desirable. 
• Programming experience or experience with the MicroStation and OpenRoads SDK’s is highly desirable. 

Knowledge  

• Bachelor’s degree or equivalent combination of education, training or work experience 

Key design software experience: 

• OpenRoads Designer
• OpenRail Designer
• OpenRail Overhead Line Designer 
• Applicants with Inroads/MXRoads/GEOPAK experience will be considered.