Duties and Responsibilities:

Provide Customer Service (Marketing)

• Cultivate and nurture positive relationships with clients, ensuring their satisfaction and fostering long-term partnerships.
• Attend to client queries in a timely and effective manner, proactively addressing any concerns.
• Collaborate with the sales team to strengthen customer relationships.
• Plan and execute national sales promotions, internal branch promotions, and marketing events.
• Assess marketing initiatives and recommend improvements for future strategies.

Administrative Control (Loss Control)

• Oversee administrative procedures within the branch, ensuring adherence to standards and regulations.
• Monitor for discrepancies, and initiate corrective measures to maintain operational integrity.
• Ensure full compliance with industry regulations and organizational policies, including financial and cash-related processes.

Inventory Management

• Analyze stock movement and trends to adjust inventory levels in line with market demand.
• Ensure accurate stock-taking and initiate corrective measures for any stock deviations.

Manage Branch According to Corporate Business Plan

• Align branch operations with the corporate business plan, setting clear objectives and action plans.
• Regularly assess performance and implement enhancements to improve divisional outcomes.
• Support Employment Equity (EE) targets and collaborate across departments to improve operational efficiency and customer satisfaction.

Manage and Develop Staff

• Manage the team in compliance with relevant legislation and company policies.
• Provide regular feedback, coaching, and mentorship to develop staff potential and improve performance.
• Oversee recruitment, training, and performance management of the sales and service team.
• Ensure adherence to Health and Safety regulations.

Manage Branch Finance

• Oversee budget management, ensuring financial resources are allocated efficiently.
• Monitor expenditure, income streams, and financial performance, taking corrective action as needed to stay within budget.

Requirements

• Relevant supervisory/middle management qualification.
• 3 – 5 years of related management experience in the agricultural trade environment.
• Basic financial management, SAP, agri-business, and agricultural machinery.
• Customer relations and sales skills.
• Computer literacy.
• Time management, communication, and negotiation.
• Problem-solving, leadership, and creativity.