Job Purpose:

To effectively design and implement business solutions that resolve business problems or needs and to further partake in operational and system maintenance support to resolve issues.

Job Outputs:

Change Management

• Compile an impact analysis on existing processes that include a feasibility and risk assessments.
• Involve appropriate stakeholders in the change process and ensure that the change impact is understood by all stakeholders.

Business Solution Identification

• Facilitate workshops with subject matter experts to define business processes and to capture the processes in line with the BPM Standard Operating Procedure.
• Compile a well-defined Business Requirement Specification that includes integration-, process-, application-, data- and technology requirements.

Solution Delivery

• Compile a Functional Requirement Specification based on the Business Requirement Specification that describes the requested behaviour of a system.
• Facilitate or participate in the compiling of test cases, User Acceptance testing and training of system users according to the Business Requirement Specification.

Solution Implementation

• Co-ordinates the operational process and implementation of the solution to the production environment, verify operating and user documentation, communicate changes to relevant stakeholders, compile user manuals and conduct training.

Operational Duties

• Provide user and system support and deliver solutions on requests for information or change in line with the demand management escalation process.

Qualifications:

• Grade 12 MS Office
• Qualification in IT preferential BA qualification

Experience:

Minimum of 5 year’s Business Analyst exposure in a financial services business environment.

Knowledge and Skills:

• Code 8 driver’s license
• Business Process Mapping certificate based on Business Process Mapping Notation standard is desirable
• Ability to liaise with stakeholders and manage expectations
• Must have business acumen, good communication, problem solving, planning and organizing, interpersonal, analytical, facilitation and client engagement skills
• Must be able to manage conflict and function effectively in a highly stressful environment Willingness to continuously enhance and develop skills