Job title : Call Centre Agent | Auto Pedigree | Spartan
Job Location : Gauteng,
Deadline : November 23, 2024
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Call Handling
- Ensure that the clients are informed of the procedures of the company and applicable financial Institutes regarding Finance Applications
- Manage customer situations
- Respond promptly to the needs of the customer and solicit feedback to improve service
- Respond to requests for service or assistance from the branches
- Build customer’s interest in the services and products offered by Auto Pedigree
- Following up on each enquiry and ensuring that the client was given efficient time to respond
- Attend to outbound and inbound calls with speed and efficiency
Problem Solving
- Analyze the various parts of a situation properly and develop logical solutions
- Identify and escalate priority issues
- Maintain calmness in a difficult situation besides upholding the values of the organization
- Resolve problems efficiently and professionally
Administrative Duties
- Update the Lead Management System with regards to feedback on leads
- Record all activities on the required reports
- Email correspondence from clients
Customer Service
- Ensure that the clients are informed of the procedures of the company and applicable Financial Institutes regarding Finance Applications
- Manage customer situations
- Respond promptly to the needs of the customer and solicit feedback to improve service
- Respond to requests for service or assistance from the clients
- Build customers interest in the services and products offered by Auto Pedigree and promoting brand awareness through marketing and opportunities
- Customer Service Orientation
Miscellaneous
- Participate in sales and team meetings
- Participate in sales training
- Follow department standard operating procedures
- Adhere to the policies and procedures of the company
- Any other duties as assigned
Qualifications and Experience
Minimum Experience
- 2 years relevant Experience
Minimum Qualification
- Grade 12/ Senior Certificate
Minimum Requirements
- Computer literate with a basic level of competence with Excel and Outlook
- A valid South African ID document
- A valid drivers licence
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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