The Role

• iOCO Infrastructure Services: Where Challengers and Innovators Thrive!
• We are seeking a Call Coordinator with strong communication skills, professionalism, and multitasking abilities to join our team. 

Skills and Experience

What you’ll do:

• Call Management
• SLA Reporting
• Productive Time
• Call Escalations
• Call Updating and Quality Assurance

Your expertise:

• Minimum 1 – 2 years Call Coordinator Experience
• Microsoft Office Knowledge
• Basic IT knowledge 

Qualifications required:

• ITIL Foundation V4
• Soft Skills Certificates
• Administrative Certification