Minimum Requirements…

Essential:

• Grade 12 / Matric or Senior Certificate
• 2 – 5 years relevant customer service experience

 Advantageous:

• Relevant Customer Service Qualification

Job Specification…

Stakeholder relationships:

• Always represent the company well in line with the mission, vision and values.
• Attempt to resolve all queries at first contact.
• Ensure a high standard of care and best practice is being delivered to the customer/ suppliers.
• Deal directly with customer and CJ Distribution queries.
• Ensure speedy resolution of client complaints and recommend solutions to the business unit to assist in identifying better ways of providing a service.
• Undertake customer satisfaction research to identify customer’s experience.
• Obtain and evaluate all relevant information to handle product and service inquiries and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication. 
• Resolve all supplier or customer queries.
• Use customer and store feedback to improve future customer service.
• Re-launch initiatives to increase customer satisfaction.
• Act as mediator between and among staff and clients to enhance communication and resolve conflicts