Client Liaison Officer | Mediclinic

Full Time Customer Service

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Job Location : Western Cape, Stellenbosch

Deadline : January 19, 2026

About the Role

This role provides critical technical support for high-RPM patient experience data and manages 100% compliance with global healthcare service standards. Utilizing Salesforce for customer relationship management and ServiceNow for incident tracking, the officer mitigates operational risk in clinical communication. Their role leverages data to optimize patient satisfaction scores and ensures the administrative reliability of the hospital’s client service ecosystem.

MAIN PURPOSE OF JOB

  • To serve as the key link between internal business units and the in-house creative team, managing the flow of projects from briefing to delivery. The Client Liason Officer ensures that creative outputs are well-briefed to meet business objectives and uphold the studio’s professional standards. 

KEY RESPONSIBILITY AREAS

  • Coordinate and manage incoming creative requests, ensuring clear and accurate briefss
  • Build and maintain strong internal and external relationships with vendors and business units to understand needs and priorities
  • Maintain organised records, approvals, and project documentation in the studio system
  • Support the Design Studio Manager with project tracking, reporting, and workflow improvements
  • Demonstrate a proactive attitude toward improving team processes and relationships by sharing constructive feedback, supporting new initiatives, and helping to strengthen the agency’s service culture

REQUIRED EDUCATION

ESSENTIAL EDUCATION

  • Certificate in Marketing  /brand management or Marketing communication  

DESIRED EDUCATION

  • Certificate in Digital Marketing

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE

  • 5 years of experience in client service or account management in a creative agency environment

DESIRED EXPERIENCE

  • Experience in a deadline-driven Design Studio
  • Experience in Project Management 

REQUIRED JOB SKILLS AND KNOWLEDGE

  • Corporate identity, tone, style, character, and brand guidelines
  • Computer software packages, including Microsoft Office Packages
  • Project management principles and process
  • Analytical and Reporting Skills
  • Interpersonal and Communication Skills
  • Attention to Detail
  • Accountability & Ownership
  • Collaboration & Teamwork
  • Adaptability & Change Agility

Closing date: 13/01/2026  

Career Growth & Education

A degree in Public Relations, Communication, or Nursing is the preferred foundation, with growth supported by mastering healthcare service excellence. Professionals can advance to Guest Relations Manager or Patient Experience Director roles by pursuing specialized bootcamps in digital service design. Obtaining certifications in conflict resolution and participating in professional development workshops provides a pathway to senior leadership in international hospitality and healthcare.

Salary & Financial Insight

Estimated monthly salaries range from R18,000 to R32,000, reflecting the specialized demand for healthcare service talent. Strategic financial planning should involve a focus on building an emergency fund and utilizing employer-sponsored retirement funds to secure a stable financial future.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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