Main Duties & Responsibilities:

Sales & Exports

• Provide quotations as per customer requests in line with customer requirements for export customer base.
• Capture PO’s when received and ensure delivery times are met.
• Expedite orders as and when required; ensuring that orders do not excessively exceed promised delivery dates.
• Invoice in a timely manner and ensure that all export documents are available for shipment despatch.
• Ensure efficient transport planning and shipments of products including, in-house, subcontracted, outsourced and non-assembly products.
• Process credit notes as and when required.
• Resolve any export related enquiries.
• Provide customers with adequate feedback and back-order reports when required.
• Assist with VAT submissions on a monthly basis (providing export documentation for shipments that have been despatched and delivered)
• Ensuring that all export related costs are signed off for payment and submitted to the finance department.
• Assist with following up of payments as requested.

Trade Compliance

• Conduct Trade compliance vetting on new customers/ad-hoc suppliers.
• Ensure controls are kept over all Trade compliance policies and procedures.
• Ensure all records are kept for audit purposes.
• Assist with all Trade compliance related queries.

Competences, Skills and Experience:

• 2 years related work experience.                              
• Extensive experience in a fast-paced customer service setting.                              
• Experience in a manufacturing environment with a quality brand is desirable.                       
• Responsible, accountable and ability to work independently under pressure.           
• Able to work in a fast-paced environment and under pressure.                               
• Exceptional verbal and written communication skills.                                   
• Highly proficient level computer skills including Ms. Word, PowerPoint Excel, and Outlook
• Excellent telephone sales personality skills.                         
• Prominent organization and presentation skills.                               
• Excellent time management skills.                            
• Highly energetic and self-starter and self-motivator or competent.                          
• Decision-making, problem-resolution, and creative thinking skills.                          
• Able to multi-task the activities with shifting priorities.                                  
• Should be honest, assertive, and systematic.