Requirements

• Bachelors’ Degree in Communication
• 5 years relevant experience

Duties & Responsibilities

• Implementation of a tactical operational Communication framework, processes, systems and performance standards  

(Internal Process) – 

• Assist in setting the research agenda by highlighting areas of concern and potential opportunities for improvement and optimisation.
• Define methods and techniques to apply in an area of specialisation that is in alignment with area objectives and the operational strategy.
• Develop and disseminate media statements, opinion pieces and feature articles to promote a positive organisational reputation in the market place.
• Develop and maintain productive working relationships with peers and organisational role players to achieve optimal cross process integration.
• Undertake information gathering and analysis of data within set guidelines to provide timely information in area of accountability.

Engage with clients in a client centric manner (Client Services) – 

• Provide authoritative, specialist expertise and advice to external customers.
• Build and maintain relationships with clients and internal and external stakeholders that promote cross delivery process solutions.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Implement client retention strategies effectively and report on the effectiveness thereof for future improvement.
• Liaise with clients and provide information and advisory services to facilitate information dissemination, flow and customer satisfaction.
• Manage the development of standardised client centred scripts for client service processes.
• Participate and contribute to a culture which build rewarding relationships, facilitates feedback and provides exceptional client service.
• Participate in relevant customer or stakeholder forums.
• Plan, conduct and provide feedback on random customer satisfaction audits related to communication of product and solution mix

Self-management and teamwork (People) – 

• Build strong relationships through providing specialist know-how and leadership to others, expressing positive expectations.
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation.
• Positively influence and manage change and offer specialist support where required.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff.
• Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
• Take ownership for driving career development

Competencies

• Business Acumen
• Collaboration
• Client/ Stakeholder Commitment
• Impact and Influence
• Drive for Results
• Self-Awareness and Insight
• Leads Change and Innovation
• Diversity and Inclusiveness
• Motivating and Inspiring Team
• Growing Talent