What will you do?

Manage end to end communications across all channels and mediums (digital and traditional) that include but is not limited to: 

• Content writing, 
• Copy-editing, 
• Content design, e.g. infographics and newsletter set-ups, 
• Facilitate sign-off and engage with third party suppliers, as well as
• Conducting quality assurance of content created by peers

Qualification and Experience

• Matric and appropriate Diploma or Degree in Journalism, Communications, Public Relations and/or design
• 3-4 years’ experience in a PR, communications, design software (e.g. Canva and Adobe Creative Suite) and / or advertising environment. 
• Healthcare administrative experience will be advantageous.
• What will make you successful in this role?

Client service delivery and quality

• Follow procedures and cooperate with peers and leader for best possible service delivery
• Compliance and Risk Management
• Defined legal, statutory and regulatory compliance is maintained at the required standards 
• Operational risk and governance structures, measures and frameworks are complied with and necessary action is taken to address issues, when necessary
• Financial Management
• Contribute to cost savings within the department to assist with financial goals and targets
• Operating Model
• Meet delivery objectives through working with other team members within and linked to the department / project 
• Resolve operational performance variations and problems and escalate unresolved issues to higher levels 
• Ensure delivery targets/objectives are met and operate in a supportive manner to achieve successful delivery
• Operational Implementation of Strategy
• Keep up to date with operational changes implemented in response to important external influences 
• Deliver in a manner that supports and meets operational quality standards and meets the defined departmental priorities 
• Perform according to defined operational best practice and identify and implement opportunities for continuous delivery improvement
• Operational Leadership
• Deliver personal performance within Human Capital frameworks and policies to ensure delivery to agreed standards and objectives 
• Engage in development, coaching and mentoring 
• Support transformation through valuing diversity 
• Behave in alignment with the Afrocentric values
• Stakeholder Management
• Ensure appropriate, active and informative relationships with customers and relevant stakeholders are successfully achieved 
• Address customer or stakeholder complaints in alignment with the policies and procedures and ensuring customer / stakeholder buy-in

Knowledge and Skills

• Customer Focus 
• Numerical Ability 
• Attention to Accuracy and Detail 
• Editorial skills 
• Graphic design skills 
• Problem Solving 
• Communication Skills 
• Computer Technology Skills 
• Business Writing Skills