2 weeks ago
Job title : Community Engagement Manager
Job Location : Western Cape, Cape Town
Deadline : July 20, 2024
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Job Description
Requirements:
- Local Leadership and Engagement: Collaborate with the Middle East and Africa Regional Lead and Regional Community Manager to understand and prioritize regional trends, risks, and opportunities.
- Local Innovation and Implementation: Implement playbooks and drive impact pilots and civic engagement projects.
- Optimize Central Strategy: Enhance strategies for Host Growth, Engagement, and Impact, including policy and commercial outcomes.
- Community Needs Assessment: Measure and understand the qualitative and quantitative needs of the Host Community in the Middle East and Africa, balancing these with Airbnb’s goals.
Responsibilities:
- Territory Execution: Co-develop and implement the operating system, including impactful Monthly Business Reviews for the region.
- Track and Report KPIs: Localize, track, and report on community KPIs.
- Collaborative Partnerships: Develop and foster partnerships with key stakeholders, including Market Managers, Policy Managers, and the Central Community team.
- Support Growth Goals: Work with the Regional Lead and Community Manager to support Growth, Engagement, and Impact goals, including Business and Policy objectives.
- Host Feedback Integration: Work with cross-functional leaders to leverage Host feedback and enhance local programs and the platform.
- Regional Innovation and Implementation
- Localize Playbooks: Adapt central playbooks based on feedback from Community Leaders to increase product adoption through toolkits, webinars, newsletters, meetups, and summits.
- Scalable Initiatives: Create and execute community-driven, scalable initiatives focusing on community, business impact, and civic engagement.
- Event Planning Support: Assist in the planning and logistics of online and offline events, including the annual Leader Summit.
- Host Education: Educate Hosts on significant product changes and relay feedback to internal stakeholders.
- Community Coordination: Manage day-to-day tasks, significant events, and campaigns for the Host Community in the Middle East and Africa.
- Measurement and Communication
- Performance Communication: Ensure clear communication of performance against monthly and annual OKRs from the local team.
- Issue Escalation: Identify and escalate reporting issues, process gaps, and performance issues, driving timely resolutions.
- Performance Tracking: Assess the performance of Host Clubs, community tools, emails, and webinars, providing recommendations for improvement.
- Content Sharing: Review Host Club engagement and share relevant content with cross-functional teams.
- Leader Feedback: Provide specific feedback and insights to Leaders on their performance and areas for improvement.
Skills and Qualifications:
- Fluent in English, with excellent written and oral communication skills. French is a plus.
- 5+ years of experience in Community Building, Customer Success, or Content Creation.
- Familiarity with the MEA tech and tourism industry is preferred.
- Strong organizational skills with the ability to manage multiple projects autonomously.
- Excellent communication and relationship-building skills, with an analytical mindset.
- Proven cross-functional work experience.
- Ability to operate at both strategic and tactical levels, with a track record of executing in ambiguous environments.
- Experience with tools such as Salesforce, Facebook Groups, and Asana is a plus.
- Passion for Airbnb travel and the sharing economy; being an Airbnb host is a plus.
Job Start Date: 2024/07/09
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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