Community Success Agent needed at Ignition Group

• As a Gumtree Community Success Agent, you will work closely with our users to ensure they have the best experience possible. Assisting users on live chat and email with a wide range of requests and queries. In addition to the Support duties, you will also be required to assist with ad moderation duties, helping Gumtree users stay safe while they buy and sell on our platform.

Job Description

• Respond to a high volume of inquiries received via email and live chat. 
• Perform Ad moderation duties. 
• Assist with paid client vetting, onboarding and other Ad hoc requests. 
• Help troubleshoot all types of technical issues encountered by users. 
• Ensure compliance and the voice of the Business is reflected through communication. 
• Handling community risk escalations (predators, suicide, threats, etc.). 
• Participate in team meetings. 
• Provide feedback to Supervisors and the business team. 
• Review the QA’s and feedback provided by Supervisors and Team leads. 

Job Requirements

• In-office work – Cape Town. 
• Own transport to Gumtree offices. 
• Willing to work weekends on a rotational schedule. 
• Willing to work shifts between 6 am and 8 pm. 
• Reliable internet connection at home with backup power to perform duties. 
• Zendesk or Ad moderation experience is beneficial. 

What do we offer: 

• Competitive salary. 
• An equal opportunity environment that accommodates and encourages broad perspectives and ambitious points of view. 
• Significant work with diverse, highly skilled and hardworking teams giving you the opportunity to make a difference in our customers’ lives. 
• A focus on maintaining a healthy work-life balance and an open-minded company culture that hosts social team activities.