DUTIES & RESPONSIBILITIES:

• Performs installation, configuration, and upgrades of the Connected Product solutions.
• Monitors solution performance/availability; suggest alternative approaches when applicable.
• Works with the Connected Product Development Team to troubleshoot issues reported by the customers/stakeholders; record the issues in the ticketing system.
• Documents the implemented solution, bug fixes, etc. and create troubleshooting documents
• Perform other work-related tasks as assigned.
• Comply with all NOV Company and HSE policies and procedures.

QUALIFICATIONS:

• Undergraduate or Graduate Education: Degree in computer science, information science, information systems management, mathematics, operations research, statistics, or technology management.
• Education: All academic degrees and coursework must be from accredited institutions

EXPERIENCE:

• Experience must be IT related (Essential)
• Software Development skills/experiences a plus
• Windows/Linux server experience a plus

SKILLS, KNOWLEDGE & SPECIAL TRAINING:

• Advanced Proficiency in Microsoft Excel (Essential)
• Scripting knowledge in Python and/or Bash Shel
• SQL knowledge
• Scripting knowledge (Bash/Bat/Python…
• Attention to Detail – Is thorough when performing work and conscientious about attending to detail.