Job title : Contracts and SLA Coordinator
Job Location : KwaZulu-Natal,
Deadline : October 27, 2024
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Job Description
- Create, maintain and renew both contracts and SLA’s
KEY RESPONSIBILITIES:
- Administrative Duties
- SLA Renewal quotes and processing
- Load SLA contracts onto CRM
- Follow up on Purchase orders with clients
- Upload orders onto OPD for processing
- Sending weekly SLA update spreadsheet to UKG
- SLA Weekly Update meetings with UKG
- Maintain and update SLA Schedule
- Do sales Quotes and process orders on the Stock Requisitions and/or BOM
- Follow up with Clients on outstanding payments
- QMS Template management for WFM
- Vendor Management (UKG / Saflec / Timeware)
- Maintain monthly billing sheet (WFD and AWS clients)
- Maintain Annuity billing sheet for forecasting and reporting purposes
- Assist AMs with loading OPP’s for run-rate quotes
- Respond to all telephonic, email queries and tasks
- Follow up with other departments/suppliers/customers (as required)
- All electronic filing to be kept up to date (EG: – Quote register, Quotes, Supporting documents, MSA’s etc. – All to be saved on TEAMS)
- Follow up on OPD, CRM, Purchase orders and Invoicing of SLA and WFD renewals.
- To accurately complete quotations with relevant details. Checking quotes before submitting for approval
- Assist and/or to compile and maintain WFM MSA documents with tracking of the various annexures, ensure that all clients have a signed SLA/MSA agreement on file which are filed on Teams and ensure contracts are loaded on Agiloft
- Dev Ops reporting
- Load Purchase orders on D365 as a when required
- Travel arrangements
- Assist with any duties assigned by your manager
CORE RESPONSIBILITIES:
- Ensure renewals are renewed timeously as well as other admin duties
COMMUNICATIONS & WORKING RELATIONSHIPS:
Internal:
- National Operations Manager
- Key Account Managers
- Sales Department
- Reasons for Interaction:
Direct report
- Collaboration
- Teamwork
External:
- WFM customers
Reasons for Interaction:
- Customer Service
Educational Qualifications:
- Matric
- 2 years similar working experience
- Strong Admin Skills
Professional Qualifications
- Diploma in administration (Preferable)
Years of Experience
- 2 years in a similar role
- Other requirements
- Must have own reliable vehicle
- Can be required to work after hours
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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