Corporate Accounts Manager (CAM) Job at Fidelity Services Group

Overall Purpose of the Job: 

• The Corporate Accounts Manager (CAM) is responsible for managing and growing key corporate accounts, driving business retention, and securing new opportunities through proactive tender and proposal management. The role focuses on building long-term strategic partnerships, maximizing revenue potential, and ensuring customer satisfaction through tailored business solutions and effective account management. 

Key Duties & Responsibilities: 

Account Management & Business Development 

• Manage a portfolio of key corporate accounts to ensure retention, satisfaction, and growth. 
• Develop and implement strategic account plans aligned to overall business objectives. 
• Identify and pursue new business opportunities within existing accounts and targeted industries. 
• Build and maintain strong, long-term relationships with decision-makers, procurement teams, and stakeholders. 
• Monitor market trends, competitor activity, and industry developments to identify opportunities and mitigate risks.

Financial & Operational Accountability 

• Achieve designated sales targets, profit margins, and strategic growth objectives. 
• Track account performance, analyse data, and provide accurate forecasts and reports to management. 
• Support credit control by ensuring timely collections and addressing outstanding payments with clients. 
• Develop and manage annual account budgets and revenue plans. 

Customer Experience & Retention 

• Act as the primary point of contact for key accounts, ensuring effective communication and issue resolution. 
• Work closely with customer support, operations, and implementation teams to deliver exceptional client experiences. 
• Lead initiatives to improve service quality, client engagement, and overall satisfaction scores. 
• Proactively identify and resolve account-related issues or risks before they escalate. 

Strategic & Cross-Functional Collaboration 

• Partner with internal departments to align operational delivery with client expectations. 
• Provide insights to management for strategic decision-making and business planning. 
• Participate in business reviews, performance meetings, and client presentations. 
• Contribute to continuous improvement of sales and tender processes. 

Minimum Qualifications & Experience: 

• Matric / Grade 12 (essential) 
• Relevant tertiary qualification in Sales, Marketing, Business Management, or a related field (advantageous) 
• Minimum of 3–5 years’ experience in Key or Corporate Account Management and/or Tender Management 
• Proven track record in securing and managing large corporate clients 
• Strong commercial and negotiation skills 
• Excellent verbal and written communication abilities 
• Proficiency in MS Office Suite (Word, Excel, PowerPoint); CRM software experience advantageous 
• Previous experience in Telematics, Security, or Technology industries beneficial 

Key Competencies & Attributes: 

• Strategic thinker with strong business acumen 
• Excellent planning and organizational skills 
• Analytical and detail-oriented 
• Strong problem-solving and negotiation abilities 
• Confident communicator who can influence at all levels 
• High energy, results-driven, and resilient under pressure 
• Ability to manage multiple priorities in a fast-paced environment 

Performance Indicators: 

• Achievement of sales and retention targets 
• Tender success rate and turnaround efficiency 
• Client satisfaction and engagement levels 
• Accuracy and timeliness of reporting and forecasting 
• Growth of existing accounts and new business acquisition